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ID Verification process

Why do I need to verify my ID? 

At times, we may request ID verification to ensure the security of your purchase. Online transactions can be vulnerable to fraud, and this extra step helps protect your personal information. If a transaction is flagged by the credit card operator, we may ask for proof of identity to prevent unauthorized use of your card details. This process ensures that you are not charged for any purchases you didn't authorize. 

When you provide your ID, it will be securely attached to your order and sent to our platform and the credit card operator for verification, in compliance with privacy regulations. 

What forms of ID are accepted?

You can submit a photo of any of the following valid IDs:

  • Driver’s license
  • Proof of Age card
  • Medicare card
  • Passport (information page)

What happens if I don’t provide my ID?

If you choose not to comply with the ID verification request, your order will be cancelled seven days after the request was made, and your purchase will be refunded. This measure helps prevent fraud and ensures a safer online shopping experience for both our customers and our store. 

Ensuring the security of your transactions is our priority, and we appreciate your understanding and cooperation in this matter.

TRY BEFORE YOU BUY
Try up to 3 items
Home try-on
 
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 4 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our  Terms and Conditions
TRY WITH MIRRA
TRY BEFORE YOU BUY
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 4 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our  Terms and Conditions
TRY WITH MIRRA
You're ready to select your exchange items
Welcome back to the store page. Here's what to do next:
Step 1:
Browse items you'd like to order
Step 2:
Use the 'Add to Cart' button to add your new exchange items to the cart.
Step 3:
Checkout as usual with the same email or phone number to complete your exchange order.
left to place order
Please note: Processing your exchange may take up to one minute after placing your order.