1. Warranty claims
All products we sell on our website come with the supplier’s limited warranty for manufacturing problems or defects. Some examples of manufacturing defects are:
- lens delamination;
- frame delamination;
- metal weld detachment.
Some examples of what warranties do not cover:
- scratches or marks on lenses and/or frame;
- frame breakage for misuse or mishandling;
- frames stretched by placing the sunglasses on the top your head.
Please check below each supplier’s brand and respective warranty durations (from the purchase date):
Each warranty case needs to be assessed by the supplier, who has the final word on approval or denial of the warranty claim. The warranty process can take a month for complete and final assessment. You may be asked to send us images of the product and/or send back the sunglasses for assessment – at your own expense. You can also visit us in one of our stores for assistance. Please contact us at firstname.lastname@example.org or call us on 1800 608 007.
If your sunglasses are out of warranty or not covered under warranty, we can also provide a quote for repairs. Our repair services include:
- lenses replacement;
- frame replacement;
- temple replacement;
- frame repair;
- screw replacement;
- nose pad replacement.
We will check the item availability and get back to you with a quote and solution. You will be required to send us the sunglasses at your expense. Please contact us:-Via email on email@example.com
-Call us on 1800 608 007 Monday to Friday (9m-5pm - Brisbane time)
-Visit one of our stores.