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Warranty and Repair

1. Warranty claims

All products we sell on our website come with the supplier’s limited warranty for manufacturing problems or defects. Some examples of manufacturing defects are:

  • lens delamination;
  • frame delamination;
  • metal weld detachment.

Some examples of what warranties do not cover:

  • scratches or marks on lenses and/or frame;
  • frame breakage for misuse or mishandling;
  • frames stretched by placing the sunglasses on the top your head.

Please check below each supplier’s brand and respective warranty durations (from the purchase date):

 

Each warranty case needs to be assessed by the supplier, who has the final word on approval or denial of the warranty claim. The warranty process can take a month for complete and final assessment. You may be asked to send us images of the product and/or send back the sunglasses for assessment – at your own expense. You can also visit us in one of our stores for assistance. Please contact us at admin@ikandisunglasses.com.au or call us on 1800 608 007.

 2. Repairs

If your sunglasses are out of warranty or not covered under warranty, we can also provide a quote for repairs. Our repair services include :

  • lenses replacement;
  • frame replacement;
  • temple replacement;
  • frame repair;
  • screw replacement;
  • nose pad replacement.

We will check the item availability and get back to you with a quote and solution. You will be required to send us the sunglasses at your expense. Please contact us:

-Via email on admin@ikandisunglasses.com.au
-Call us on 1800 608 007 Monday to Friday (9m-5pm - Brisbane time)
-Visit one of our stores.